Tuesday February 1, 2022 11:00 AM to 12:00 PM
Moderator: Kathy Neumann
Topic: “My lawyer is a jerk!” and other preventable client complaints in fee-dispute mediation by TEB Member Leigh Chandler.
Leigh Chandler has mediated more than 50 lawyer-client fee disputes over the past 6 years, and she has heard it all. In this presentation, Leigh will share:
– The most common preventable complaints she hears from unhappy clients in fee dispute mediations.
– Ideas for quickly resolving these issues if they arise, so that your clients never get to the point of disputing your bill.
– Guidance on how to approach your fee dispute mediation if you end up there, because being a party in a dispute is a very different from being an advocate.